At Stitchery, we are committed to providing high-quality online crafting courses. This Refund / Return Policy outlines the conditions under which you may request a refund or exchange for courses purchased on our website.

Digital Course Refunds

Since our courses are digital and immediately accessible after purchase, we generally do not offer refunds. However, we understand that there may be exceptional circumstances, and we evaluate refund requests on a case-by-case basis.

• Refund requests must be submitted within 7 days of purchase.
• Courses that have been fully accessed, completed, or downloaded may not be eligible for a refund.
• To request a refund, please contact us via our Contact Page with your order details.

Course Access Issues

If you are unable to access a course due to technical issues or account problems, we will work with you to resolve the issue promptly. In some cases, this may include granting access to another course of equal value.

Subscription Plans

For monthly or annual subscription plans, you may cancel at any time. Refunds for unused portions of a subscription will be handled as follows:

• Partial refunds for unused months may be offered at Stitchery’s discretion.
• No refunds will be given for periods already used within your subscription.
• To cancel a subscription, please visit your account settings or contact us via our Contact Page.

Exceptions

Certain special offers, discounts, or promotional courses may not be eligible for refunds. These conditions will be clearly stated at the time of purchase.

Processing Refunds

Approved refunds will be processed within 5-10 business days to the original payment method. You will receive a confirmation email once your refund has been issued.

Contact Us

If you have any questions, concerns, or would like to request a refund, please visit our Contact Page for assistance. We are committed to ensuring a fair and transparent process for all Stitchery students.